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Charge 3 display getting dim

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‎07-10-2020 18:27 - last edited on ‎09-16-2020 08:40 by Fitbit Moderator

‎07-10-2020 18:27 - last edited on ‎09-16-2020 08:40 by Fitbit Moderator

My Charge 3 screen keeps getting dimmer and has spots so I can get a clear read on the stats or the time. This has gotten progressively worse. With Covid - the wait times are insane so I cannot get through to anyone.

 

This started in April. And my one year warranty is over so I cannot get a replacement. I don’t want to pay another $150.00 for a device to not work in a year. I have reset it many times after reading this forum. Is a new version going to be sent out to us that will fix this or should I purchase a new device from polar or Garmin or apple? 

 

 

Moderator Edit: Clarified subject

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‎08-03-2020 12:11 - last edited on ‎05-13-2025 04:27 by Fitbit Moderator

‎08-03-2020 12:11 - last edited on ‎05-13-2025 04:27 by Fitbit Moderator

It's great to see you around, @MiniMarathoner.

I understand how are you feeling and appreciate the efforts in trying to fix this display issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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