Charge 3 black screen

[BriPietro]

My Charge 3 is having the same issue. What started as a very dim screen, has now gone completely black. I tried following the steps to reset it, but have not had any luck. Any ideas?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @BriPietro.

I am sorry to hear your Charge 3 screen is completely black. Thanks for trying to resolve this and I am here to help. Since you've tried to restart the tracker, please try the following:

1. Change a clock face: How do I change the clock face on my Fitbit device?
2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Let me know how it goes.