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Charge 3 won't swipe

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‎05-01-2020 01:33 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

‎05-01-2020 01:33 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

Hello,

 

My Charge 3 is not working right, the green light at the back keeps flashing. Also it is counting my steps but when I tap on it too see floors climbed etc nothing happens it seems stuck if that makes sense. Can anyone help with this problem please.

 

 

Moderator Edit: Clarified subject

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‎06-14-2020 08:48

‎06-14-2020 08:48

Welcome to the Community, @debs59.

 

The green light at the back of your tracker is the heart rate sensor. If you don't want them on, you can turn off the heart rate feature by swiping to settings from your Charge 3.

 

About the tap/swipe issue, I recommend restarting the unit by following the steps in the article: How do I restart my Fitbit device?.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-15-2020 01:27

In response to AlejandraFitbit

‎06-15-2020 01:27

Thank you for your advice. Everything worked on its own after a few minutes.
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