Charge 3 display issues

[Tltrtc]

My Fitbit charge 3 screen appears to be going out.  It will not display in sunlight at all.  In the dark you can see it a little bit.  It has spots where it is bright and spots where it is really dim.  The watch display is set to normal, I’ve tried restarting it like 10 times and I e changed the clock 4 times now.  Anyone else have a suggestion?

Moderator Edit: Clarified subject

[SteveH]

Fitbit's advice for those having this problem is at Check here for help with Charge 3 screen issues - Fitbit Community

Having already tried the restart, the next step would be to contact customer support. They can check your warranty status and advise on your replacement options.

[WilsonFitbit]

Hello @Tltrtc, welcome to the community forums! @SteveH, it's great to see you around thanks for your great input! 

@Tltrtc, I noticed you have a case with our Support Team. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case. 

Have a great day! 

[davychan]

I have followed the instruction to press and hold the charge 3 while it was connected to the charging cable.  I have repeated the process many times ensuring that I have followed the instruction but did not solve the problem.  I have contacted customer support in HK but the answer is that there is no repair service for charge 3.  I wonder whether this is unique to HK or worldwild.  

I can still read the sleep report from the device through the apps on cell phone.  However, I cannot use the silent alarm clock function in the current version of software without the display.

Is it possilbe to revert to the previous version of software so that I can set the alarm by apps in my cell phone?

[WilsonFitbit]

Hello @davychan. Welcome to the community forums. 

Thank you for the detailed information and for following our instructions. Regarding your question about a repair service, we don't have any repair center where your Charge 3 can be taken for repair and this applies worldwide. 

For your question about setting alarms on the Fitbit App on your phone, I appreciate your understanding and patience but alarms can only be set on your Fitbit tracker, and there isn't any option to revert Charge 3 to the previous Firmware version. For more information, I recommend checking this help article: How do I manage alarms on my Fitbit device?

On a side note, if you have contacted Customer Support in HK, I recommend replying back to them if you require further assistance or if you still have questions about the outcome of your case, this way they can continue assisting you and they can provide a prompt resolution for you. 

See you around.