Charge 3 display not responding

[Debbie0106]

My Fitbit is less than a year old can’t read anything on my screen but it’s still working

Moderator Edit: Clarified subject and label 

[CindyMFitbit]

Welcome! It's great to see you around @Debbie0106. 

Thanks for the details shared on your post. Do you mind to confirm if the display is not turning on at all, or if it is still on but it's dim? In the meantime, I recommend trying the following: 

- Restart your Charge 3. For more information, see How do I restart my Fitbit device? 

- If the issue persists, try a long restart, it is different than the basic one and you can complete it by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

On a side note, I've moved your post to the Other Charge Trackers board to keep our forums organized. 

Hope this helps. 

[Debbie0106]

I tap my screen and a slight movement then Goes black can read or see anything

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[CindyMFitbit]

@Debbie0106 Thanks for your response and for confirm that the display goes black. 

Let's try to change the clock face for testing purposes. You can find the instructions here. If that doesn't work, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around.