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Charge 3 display not working and not syncing

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‎11-04-2020 17:48 - last edited on ‎11-06-2020 17:32 by Fitbit Moderator

‎11-04-2020 17:48 - last edited on ‎11-06-2020 17:32 by Fitbit Moderator

My Charge 3 appeared to need much more charging but then realised it’s the display not the battery.

Started with display getting so dim I could hardly read it to no display at all. Then it needed to be synced with my iPad and iPhone again and issues with it not being found. It does not show a battery icon when connected to the charger. I have read lots of threads and have tried all the recommended troubleshooting. I have restarted and get a smiley face but nothing else. It vibrates but displays nothing. I have changed the clock face - nothing.

When I first got my Charge 3 it had to be replaced as it had the white lines through the display, now back at square one with display issues. So disappointed as I love my Fitbit. This appears to be a common issue so what are you doing about it please Fitbit????

 

Moderator Edit: Clarified subject

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‎11-06-2020 17:32

‎11-06-2020 17:32

Hello @AndieMF thanks for your post, welcome to the Community Forums!

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Charge 3 isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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