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Charge 3 display not working

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‎03-13-2021 01:29 - last edited on ‎03-13-2021 03:01 by Fitbit Moderator

‎03-13-2021 01:29 - last edited on ‎03-13-2021 03:01 by Fitbit Moderator

My charge 3 has just been replaced and I now have no display, keeps vibrating and now doesn't seem to be charging. Not happy as only 4 weeks old, exactly the same thing happened with my last one. As i have no display I can't do anything,  trying to hold the button down whilst charging does nothing....

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎03-13-2021 03:07

‎03-13-2021 03:07

Hello @SunsetRunner, welcome to the community forums! Thank you for the troubleshooting steps you've tried prior to posting! 

 

I'm sorry for the experience! I was able to see that you have reached out to our Support Team. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case.

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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‎03-13-2021 03:43

In response to WilsonFitbit

‎03-13-2021 03:43

I've reported it and as you've replaced it already you can't do anything. I
have no display, nothing is re setting. It's 4 weeks old!
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‎03-15-2021 04:09 - last edited on ‎08-16-2024 06:37 by Fitbit Moderator

In response to SunsetRunner

‎03-15-2021 04:09 - last edited on ‎08-16-2024 06:37 by Fitbit Moderator

@SunsetRunner, thank you very much for your reply! 

I was able to see that that our Support Team has reached out to you with a resolution. I hope you can get back on track soon. If you have any additional questions about the outcome of your case, feel free to update your case so our team can continue assisting you. 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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