Fitbit Charge 3 Screen is Not Working

[EGM12]

I've had loads of problems with my charge 3 screen. It went blank for a while a few months ago but after restarting it a few times it was working fine.

Now a few weeks ago the screen started having pixels/lines all across it and got worse until now the screen will turn on but is very dim and shows no stats at all. I cant use it to track the workouts I do now at all.

I've tried restarting and changing the clock face but nothing has changed. 

Moderator edit: subject for clarity

[88JM]

I have the same problem and resetting it does not work. I am very frustrated.

Mine is very dim and I thought it was just when I was outside in bright light, but now the screen has also gone crazy and all it shows is random pixels. I cannot read it at all. One minute it was fine, the next minute it was not, and resetting does not work. It is only 11 months old.

Moderator Edit: Merged posts

[WilsonFitbit]

Hello @EGM12, @88JM, welcome to the community forums! Thank you for the information and for all the troubleshooting steps you've tried prior to posting! 

I'm very sorry for the experience! I'd like to let you know that for screen inconveniences, my best recommendation is to visit the following thread. But since you've tried to restart it and the inconvenience persists, the best way to get help is to contact our Support Team. You can contact them through the link provided in the thread above. 

Hope this helps!