Charge 3 won't keep time nor sync - Fitbit Community

Charge 3 won't keep time nor sync

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Sandypantstwo

19 0 1

Losing time on watch so wont sync this is the third watch to do this so don't know what to do

Moderator Edit: Clarified subject

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AlvaroFitbit

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@Sandypantstwo Welcome to the Fitbit Community! It's great to have you here!

Sorry to hear about this. I suggest you refresh the link between your phone and your tracker by doing the following:

Go to your phone's bluetooth settings and remove all devices listed there.
Restart your phone and restart your device.
Check that no battery saving app/feature on your phone is affecting your Fitbit app.
Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
You can find troubleshooting instructions here.

Once the tracker syncs the time should be corrected.

Hope this helps.

Alvaro | Community Moderator

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