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Charge 3 won't keep time nor sync

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‎03-14-2021 09:41 - last edited on ‎03-15-2021 03:50 by Fitbit Moderator

‎03-14-2021 09:41 - last edited on ‎03-15-2021 03:50 by Fitbit Moderator

Losing time on watch so wont sync this is the third watch to do this so don't know what to do 

 

 

Moderator Edit: Clarified subject

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‎03-15-2021 03:55

‎03-15-2021 03:55

@Sandypantstwo Welcome to the Fitbit Community! It's great to have you here!

 

Sorry to hear about this. I suggest you refresh the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Once the tracker syncs the time should be corrected.

 

Hope this helps.

Alvaro | Community Moderator

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