help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 display stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-30-2021 11:18 - last edited on ‎07-30-2021 11:24 by Fitbit Moderator

‎07-30-2021 11:18 - last edited on ‎07-30-2021 11:24 by Fitbit Moderator

Hi, my charge 3 is 18 months old and while i have had a few niggles with it, especially the screen brightness, in general i am very pleased. 

But after charging it yesterday the screen was invisible, so i am unable to do anything (it is still working as my steps / sleep / hear rate etc are all shoeing in the app, but I can’t even see the time on the screen itself. I have tried it in the pitch black and it’s still the same, nothing there. 

In trying everything i knew last night i managed to log a swimming session lasting 2.5 hours, yet swam only 2 lengths (I haven’t been near a swimming pool in several years). 

Without being able to get to the app to re-set the screen brightness, I don’t know what else i can try. Unless it’s possible to change it on the phone / website app.

 

The same applies to the suggestion of a full re-set as while it buzzes, i can’t see the smiley face.

 

Any help appreciated, thanks.

 

 

PS i have tried changing the clock face, to several options, but again, no difference.

 

 

Moderator edit: subject for clarity/merged post 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎07-30-2021 11:31 - edited ‎07-30-2021 11:32

‎07-30-2021 11:31 - edited ‎07-30-2021 11:32

Hello @Deirdre784. Welcome to the community forums! 

 

Thank you very much for the detailed information, for taking the time to provide your feedback and for all the troubleshooting steps you've tried. At this time, I'd like to let you know that there isn't an available option to adjust the brightness of your Charge 3 on the Fitbit app or through the website. 

 

Since you have followed the recommended tips from this thread and the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through the link provided in the thread or you can click here to get connected.

 

Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. In addition, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes

‎07-30-2021 13:02

‎07-30-2021 13:02

Thanks for the reply Wilson, i will contact them tomorrow. 

Best Answer

‎07-31-2021 06:00

In response to Deirdre784

‎07-31-2021 06:00

@Deirdre784 It's been a pleasure!

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes