Charge 3 display too dim

[Gretchen821]

I cannot express how disappointed I am with my Charge 3. I received this as a Christmas present and the display is so dim I can’t see it the majority of the time.

Yes, I have changed it from normal to auto and back several times. Neither of the settings change the brightness. Yes, I have turned it off and back on. Yes, I have completed the hard reset as described early in a different thread. Nothing works.

I relied on my Charge 2 for years and loved it. Truly expected to get an even better product with the 3, but it has only been an annoyance. I know this issue has been going on since at least mid-year 2019 and Fitbit is telling people to be patient, that they are working on the problem. To Fitbit customer service: Are we to wait until the warranty runs out so the company is no longer responsible? That is exactly how it appears.

So very disappointed and frustrated. If I have to purchase another device, it won’t be a Fitbit.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @Gretchen821.

I understand how are you feeling and appreciate the feedback provided.While we don't have a timeline for resolution, we will continue to investigate these discrepancies. Your patience and understanding will be much appreciated.

Let me know if you need anything else in the meantime.

[Gretchen821]

From what I can tell, this issue was first reported over a year ago. Can you give me (and the countless number of others dealing with this issue) an idea of the timeline for a resolution? 

[AlejandraFitbit]

Thanks for getting back, @Gretchen821.

Regarding your inquiry, while we don't have a timeline for resolution, we will continue to investigate these discrepancies. Your patience and understanding will be much appreciated.

Let me know if you need anything else.