Charge 3 display too dim

[Mwojenski]

My Fitbit screen is going dim and difficult to see. The screen is also not showing steps on the clock face.

Moderator edit: subject for clarity

[Aduany]

Charge 3 Brightness is ridiculous. Letters are to small and brightness tóo dim indoors and worst outdoors

[AlejandraFitbit]

Hey @Mwojenski and @Aduany, welcome to the Community.

Thanks for letting us know about this dim display issue. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit devices and app up-to-date to ensure you receive the quickest resolution.

About the steps on the clock face, make sure you have one that has this option. If you want to change the clock face, follow the instructions provided in the help article: How do I change the clock face on my Fitbit device?.

We're sorry for any trouble and appreciate your patience. Let us know if there's anything we can do to assist you in the meantime. 

[Alynnm]

Please fix the dim display issue.  Once in a while it is bright but I can't pin point any pattern to why it is mostly too dim to see.  I also wish we could increase  the font if needed on the display.

[AlejandraFitbit]

It's great to see you here, @Alynnm.

As mentioned previously, our team is aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime. 🙂

[barbbates]

I have the same problem but I don't see any solutions here. 

[Ljasperdr]

Has the bright resolution issue resolved?  My Firbit Charge 3 stsrted to be with dim display. I installed a new version and6 a different clock face, but it has continued the same dim display screen.  Please advice. Thank you in advance.

[Pincess]

I've been refused warranty service on two separate trackers in the last three months. One was seven months old, in the current situation the tracker is just under six months old. If they are going to sell items with a one year warranty they might want to build them to last closer to a year

[Alynnm]

No, I think they just discarded the charge 3. I have been promised
an update on the charge 3 to fix the problem but no word from them. I am
always told we are working on it but in the meantime they released another
fitbit. Not going to purchase another version of fitbit because no
customer service follow ups. Because this is a big problem with everyone (
I unfortunately purchased two ) you would think they would offer a buy back
if you purchase a different version of fitbit that may work better for you.

--
April McCullough

[Alynnm]

It's been a year ----fitbit has forgotten about us Charge 3 wearers and have moved on to other versions.  Too bad for us.  it would be nice of a good trade in value for a better version of fitbit since you cannot fix this problem.

[Alynnm]

No, updates to help the dimness.  Been a Year since I contacted them with a promised update to fix.  They are letting us down.