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Charge 3 won't set up on Mac computer

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‎04-08-2019 19:12 - last edited on ‎11-17-2020 11:08 by Fitbit Moderator

‎04-08-2019 19:12 - last edited on ‎11-17-2020 11:08 by Fitbit Moderator

I'm trying to add my first device (my mom gave me her old one) and I'm doing it on my computer and after I create an account, I went in to "Add New Device" and it had me verify the "Tell us about yourself" stuff and it's just been stuck on that. After the first time I waited 20min then closed out of the program and tried again: same thing. 

 

 

Moderator edit: updated subject for clarity

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‎04-09-2019 10:30

‎04-09-2019 10:30

Welcome on board @ccanary, it's nice to see you around! Are you trying to set up your Charge 3 with the Fitbit app for Windows 10? I'd recommend taking a look at Why can't I set up my Fitbit device?

 

Fitbit Charge 3 syncs automatically and wirelessly to computers and 200+ leading iOS, Android & Windows devices using Bluetooth LE wireless technology. Windows compatibility coming soon.

 

Syncing requires Bluetooth LE and Internet connection. Windows 10 computers that do not have Bluetooth LE will need a wireless sync donglein order to sync.

 

  • Syncs with iOS 10 and later, Android 5.0 and later and Windows 10 devices. Check yours here.Windows compatibility coming soon.

 

I'll be around, keep me posted! 

Maria | Community Moderator, Fitbit


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‎09-26-2020 17:35

‎09-26-2020 17:35

Hi, it isn't working because since you have a Charge 3, it only works with a mobile setup. Yes, I also tried setting it up on my laptop (Mac) but it said the Charge 3, Aria and few others require mobile setup and do not work on a laptop. The Fitbit setup app on my laptop told me this while it was trying to set mine.

 

Hope this helps.

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