Charge 3 display won't respond

[Lindarts]

Charge 3 display won't respond

Moderator edit: updated subject for clarity

[SunsetRunner]

You better start all over.

[MarreFitbit]

Hello there @Lindarts, welcome to the Community Forums. Thanks for the details provided about your Charge 3's screen behavior. I'll be glad to help you. 

First, I'd recommend to restart your Charge 3 by following the steps in the help article: How do I restart my Fitbit device? 

If the restart does not work, please check in your Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Thanks for your help @SunsetRunner.

Give this a go and let me know the outcome, I'll be around. 

[nadzradz]

I have the same issue with the screen being unresponsive and vibrating, tried the factory restart a couple times with no luck and the Charge 3 bluetooth will not sync or show up so the clock face can’t be changed.  Please help!!

[MarreFitbit]

Hi there @nadzradz, welcome on board. Thanks for the details provided and for trying to fix your Charge 3's screen. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know

[Mlomeli25]

Screen is unresponsive. Vibrates on and off. Please help.!! 

[NDbogan]

Having similar issues - screen unresponsive, flashing between main clockface/settings and vibrating. 

Have attempted both the 9 sec and 15 sec restarts, changing the clockface. Clockface changes but issues are still there.

[Mlomeli25]

I have tried all the recommend troubleshooting as well. But the problem is still there.

[MarreFitbit]

Hello there @Mlomeli25 and @NDbogan, thanks for stopping by and following the tips and recommendations I provided. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you in the meantime. 

[Mlomeli25]

Thank you ! Looking forward to it.

[MarreFitbit]

Anytime @Mlomeli25. 😉

[Mlomeli25]

Thank you for all the help!! The Fitbit support team was very responsive. A replacement unit is now being sent to me. Very pleased. 

regards, 

Miguel.L

[MarreFitbit]

Music to my ears @Mlomeli25! 😀 I'm very happy to hear that our Support Team replaced your Charge 3.

Please don't forget that you can set up your new device on your currently Fitbit account by following the steps below:

1. Tap the Today tab and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.