Charge 3 display won’t turn on

[Mohihua]

My charge 3 started acting up last night. I woke up to it buzzing uncontrollably while switching between screens. I tried a hard reset, which rendered it completely dead so I let it charge overnight. I checked again later tonight, and the display wouldn’t light up despite me trying hard reset (holding the button for 8-12 seconds with and without the charging cable) in multiple ways discussed in previous forums. It started working suddenly for a minute, but when I tried to turn off “do not disturb” which was turned on during work the day before, the display stopped working again. The watch itself is still responding by vibrating when I press the button, but the display won’t turn on no matter what I do. I even changed the clock face before and after a hard reset attempt. I’ve had this watch for 2 years and it’s essentially unscathed, so I don’t think this is general wear and tear. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mohihua.

I am sorry to hear the screen on your Charge 3 won't turn on. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I would like to confirm if you've done the following:

1. Restart the device: How do I restart my Fitbit device?
2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

[clcaronti]

My Charge 3 display has quit working too.  It's been very dim for several weeks now and today I lost the screen completely.  Have done several hard resets and nothing happens, screen would stay dim.  Today I put tried to reset display and then charge it and the screen went dark and won't come up again.   

[jenpotnar]

I am having the same exact problem today. 

[jenpotnar]

I am having the same exact problem today.  The hard reset isn't working. 

[LAredo]

I’m having the same problem. I have tried the hard reset but nothing despite writing to the support team 

[JanelleRI]

My charge 3 display is black and will not come on.  This isn't the first time but the reset has always worked in the past. I've tried all the suggestions but the screen is still black.  Any new ideas?

[ChristaAG]

Same issue here

[Mohihua]

Hello. Thank you for your response. I have tried the above without any luck. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @ChristaAG @JanelleRI @LAredo @jenpotnar @clcaronti. Thank you for your reply, @Mohihua. 

@clcaronti @JanelleRI Thank you for joining the thread and sharing the details of the issue with your devices. I appreciate your efforts to resolve this. Since the steps you tried didn't work, I've gone ahead and escalated your cases to our Support team, for them to take a deeper look at this. You will receive emails from them soon.

@LAredo Thank you for writing to the Support team, they've confirmed that you have a case with them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

@jenpotnar @ChristaAG Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

@Mohihua I appreciate your troubleshooting efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Mohihua]

hello. I haven't been messaged or reached out to yet. Should I expect a DM?

[Mel02]

Having the same problem

[reb124]

I am having the same problem. Uncontrollable vibration followed by shut down. Please help

[Sewhiting92]

I am having the same issue and have tried a regular and long reset. Any help escalating to support or other ideas are appreciated. I have not contacted support directly yet. 

[jaywant]

I am having a same problem my charge 3 is no getting switch on despite of following all the step down given by Fit bit

[jaywant]

how to get this resolve plz let us know 

[jaywant]

how to get this resolve this charge 3 switching on issue plz let us know 

[Tori.D]

• I'm having the exact same issue.  I've tried to reboot several times with 8 second and 15 second method, both didn't work.  Also changed clock face and that also didn't work.  Any further advice ? 

[Tori.D]

Look forward to hearing how to resolve this. My issue is the same.   Seems like a lot of people are having the same problem.  Thank you 

[AmyTil]

I've tried the restart, changing clock faces, and plugging into charger. Nothing has worked. I have a charge 3 as well. It was working last night, and it even synced to the app, but no screen. I appreciate any other suggestions. This is just a couple years old.