help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 display won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-13-2020 18:24 - last edited on ‎10-14-2020 05:05 by Fitbit Moderator

‎10-13-2020 18:24 - last edited on ‎10-14-2020 05:05 by Fitbit Moderator

My Charge 3 Display died. The device works in the app but no display. I tried all solutions listed in your helps. But to no avail. Resetting the unit does not fix it. Neither does changing the clock face. How can I reload firmware ? Maybe that would do it.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-14-2020 05:05

‎10-14-2020 05:05

Hi @Charliemike, welcome to our Fitbit Community. I'm sorry to hear that the display of your Charge 3 is not turning on. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

In order to avoid providing the same information, let me know what troubleshooting steps you have tried, besides changing the clock face. In the meantime, restart your Charge 3 as described in this help article and see if the display turns on.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes