Charge 3 displaying a black screen

[Hreponte]

Can no longer see screen on fit bit it's just black

Moderator Edit: Clarified subject

[SilviaFitbit · Accepted solution]

@Hreponte Welcome to the Fitbit Community. Thanks for the details mentioned. 

I moved your post to this board, in an effort to keep the forums organized. Let's try performing a restart and if it's not working follow these instructions to perform a long restart: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps. 

[ClaireBlack82]

My Charge 3 Fitbit also has a blank screen. Tried a long restart but didn’t do anything, can you please help!

[CindyMFitbit]

Hi there @ClaireBlack82. 

I appreciate the details shared on your post and for already tried to resolve the issue. I suggest trying to change the clock face, you can find the instructions here.

If the issue persists, let's try contacting our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around. 

[Hreponte]

HI I'm still having problems with my fitbit the screen is still black 🤨

I did the same thing the screen is still black 🤨 

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android

Moderator Edit: Merged replies

[Curlytop7745]

Hi Hreponte,

I have the same problem.  Went through all the reset and was Fitbit warranty would contact me.  Received what looked like an auto response e-mail that my device was out of warranty as most Charge 3's are.  Did offer me a 35% on another tracker but then excluded the Charge 5.  They don't offer the Charge 4 so I am out of luck.  Have been a Charge 2 user then a Charge 3 as well. While they claim they want to keep you as a customer they sure are not sincere.  Wish you better luck! 

[Hreponte]

They never offered me a thing and I got the extended warranty

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android

[Curlytop7745]

I asked the the Fitbit Warranty support to explain why if I had a problem with a Charge 3 and they don't sell the Charge 4 why they exclude the Charge 5 from the 35% offer.  Here is their response: 

Hi Arthur,

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product.

Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

In addition, you can only use the code on selected and available Fitbit devices at the Fitbit store.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

We thank you for being a customer and hope that the discount will help keep you in the Fitbit family. 

If you have additional questions about our Fitbit device or services, visit https://myhelp.fitbit.com.

Sincerely,

Joyce D. and the Fitbit Team

I guess they never bothered to read my e-mail, just sent a canned response again.  I have requested to talk to a manager.  We will see how far that goes.  The hard part is I like the Fitbit product but with this type of support and the lack of ownership in support (when a problem is addressed by many no one owns it) it is time to look elsewhere like Garmin.