Charge 3 distance information incorrect

[chrisvantendelo]

Hello, I can't find the answer :

- if starting a walk from Charge 3 device, distance in the end is always much shorter.

- if starting same walk from Fitbit App on phone, distance is longer, and seems more correct, compared with f.i. runkeeper.

What could be reason for that?

thanks.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @chrisvantendelo.

I am sorry for the delay in response. Regarding the distance issue, Fitbit devices calculate distance based on the device’s accelerometer data and stride length setting.

Default stride length is based on your height and gender. If available, Fitbit devices use GPS data to calculate more precise distances.When you sync your device, our algorithm interprets the data from the device, and you see your distance traveled in the Fitbit app. 

Note that when you track an exercise with GPS, both GPS and accelerometer data are used to calculate the distance shown in the Fitbit app. For more information about accuracy, check the article: How accurate are Fitbit devices?.

Let me know if you need anything else. 🙂