Charge 3 does not turn on

[Mrsclem2000]

My charge 3 has suddenly stopped working. It has happened before and I have tried the troubleshooting tips and I got it going again but not this time. I have tried restarting it and changing the clock face but it still won’t turn on. When I hold the button for 8 secs it vibrates and the smiley face appears but it still won’t turn on. 

[EdsonFitbit]

Welcome to the Fitbit Community @Mrsclem2000.

I'm sorry to hear that you are having difficulties with the display of your Fitbit Charge 3. Thank you for trying to resolve the issue before contacting us.

On this case, please try to perform a long restart to your Tracker:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

In addition, you can follow the troubleshooting steps on this article.

If you have any question, please let us know.