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Charge 3 went dim, and now completely black.

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‎05-28-2020 19:12 - last edited on ‎09-16-2020 19:33 by

‎05-28-2020 19:12 - last edited on ‎09-16-2020 19:33 by

Hello!

I have had my Fitbit Charge 3 for over a year now. A few months ago, the screen started getting noticeably dimmer, especially in sunlight. I had tried to adjust screen brightness,  it it was already on the brightest setting. Now, the screen has gone completely black.

 

I have searched this forum, and have tried the hard reset methods provided to others with this similar issue. Unfortunately this did not work. I felt the vibrations, but screen did nothing. I had also tried to re-sync my Charge 3 to my phone, but unfortunately couldn’t because I couldn’t see the pin on the watch. Thank you for your time. I hope to start using my FitBit again soon! 

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‎06-11-2020 17:12

‎06-11-2020 17:12

Welcome to the Fitbit Community @SemanthaJay.

 

I'm sorry to hear that your Fitbit Charge 3 display is not working. Thank you for the information provided and for following different troubleshooting steps before contacting us.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

 

If you have any question, please let us know.

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