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Charge 3 doesn't track heart rate when adding an exercise

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‎10-12-2023 11:10 - last edited on ‎10-12-2023 15:23 by Fitbit Moderator

‎10-12-2023 11:10 - last edited on ‎10-12-2023 15:23 by Fitbit Moderator

When I add an exercise such as aquarobics it's doesn't calculate energy used or heart rate. I t was fine before update.

 

Moderator edit: clarified subject

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‎10-12-2023 15:26

‎10-12-2023 15:26

Welcome back to the community @lh001.

Thank you for sharing the inquiry regarding your Charge 3.

Before considering other options, I recommend that you try restarting the device using the method mentioned here.

In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

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