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Charge 3 doesn't work

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‎06-01-2020 10:02 - last edited on ‎09-16-2020 19:21 by

‎06-01-2020 10:02 - last edited on ‎09-16-2020 19:21 by

I am disappointed to say I am giving up on Fitbit. I bought my Charge 3 in fall 2018. Since then, it was replaced twice. It is now not working again and support could not get it working. 3 devices in less than two years and not one of them lasted a full year. I like what Fitbit offers, especially sleep tracking and the ability to swim with it. But unfortunately, it is an unreliable product. I don't plan to replace it.

 

 

Moderator Edit: Clarified subject

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‎06-07-2020 09:53

‎06-07-2020 09:53

Welcome to the Community, @ex-customer.

 

I understand how are you feeling and appreciate the feedback provided. Can you please be more specific about the issue you are experiencing so I can better assist you?.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-07-2020 12:02

In response to AlejandraFitbit

‎06-07-2020 12:02

Hey, mine is doing the same! 

I was wearing it and it keep vibrating for no reason so I put it on charge and it wouldn’t turn on. Then it started working however it didn’t register my heart beat, 20 minutes late it was dead again. 

can you help please?! 

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