04-05-2021
05:57
- last edited on
04-05-2021
06:08
by
WilsonFitbit
04-05-2021
05:57
- last edited on
04-05-2021
06:08
by
WilsonFitbit
So, my charge 3 has been lasting 7 days in between charge.
2 days ago it started discharging 10% an hour, on the dot. So, 2 days in the row, I have reset it twice and charge it to full prior to going to sleep. I wake up to 20%.
I have gone through other posts which refers to other posts that refers to other posts that refers to charging instructions 😞
Has anyone dealt with this? or is this just the device telling me that the preset life has reach the end, and it's time to buy a new fitbit? If it is, I'll stop messing with it and just grab another one.
Thanks
Moderator edit: subject for clarity
04-05-2021 06:14
04-05-2021 06:14
Hello @Piggy It's great to see you around.
Thank you for the detailed information and for the troubleshooting steps you've followed prior to posting. I'm very sorry for this and I'd like to let you know that if these instructions haven't helped to improve the battery performance, my best recommendation is that you please reach out to our Support Team for further assistance. Click here to get connected.
See you around.
04-05-2021 06:42
04-05-2021 06:42
Why are you censoring posts and won't let people respond?
Was I not clear about this not being a charge issue?
I have monitored the charge where approximate 70 mAh has entered the fitbit. It is as fully charged as a used battery can be.
The fitbit is not sync'ed, there is no connection to suck up the power. Whatever is draining the fitbit is within its firmware.
There is either a trigger that people have found a way to revert or there is a hardware short. The last time it was shorted, it ended up burning my wrist. This isn't an issue to be brushed aside.
04-08-2021 00:58
04-08-2021 00:58
Same issue here. Never had an issue. Two days ago it started consuming battery extremely quickly. Sleep cycle shutoff at just over 4 hours with a starting amount of 80%. Charging is not the issue. It appears to reach 100% as usual, it is just all of sudden consuming. Tried a reset with no change. Have NOT changed they sync or added any apps.
04-08-2021 20:37
04-08-2021 20:37
I too have had the same issue. Won't last a while day. Went from a 7 day charge to a one day charge and now less than an hour it's dead from full charge. This isn't the first time I've experienced this kind of thing with fitbit products. Wish I could give you so e stellar answer, but I'm in the same boat and think it's probably an update from fitbit telling us that it's time to send them more money for another tracker. Well,I'm going back to old school... No more trackers.
04-09-2021 04:49
04-09-2021 04:49
Hello @Vail84 @Skyerunner. Welcome to the community forums.
Thank you for the detailed information and I'm very sorry for the experience you've had. I'd like to let you know that since this inconvenience has persisted, I recommend contacting our Support Team for further assistance. They can further review the situation and provide a resolution.
@Piggy I apologize for any inconvenience but your post wasn't censored. This is open and @Vail84 @Skyerunner have commented on it. I hope a resolution can be found soon.
See you around.