Charge 3 elevation / floor inconveniences

[Tonya8102]

Despite a few little issues (no hr measurements for two days, different distance readings on both the app and the website for the same run, the three-hour-long firmware update........) I've been fairly happy with my charge 3 since I got it in October, but I am getting annoyed at the frequency of these little glitches.

I updated the firmware on Wednesday (2nd Jan ) to 28.20001.49.45. AFTER I'd been out on a jog but BEFORE syncing my Fitbit with the app.

Post update elevation

Preupdate elevation

Imagine my suprise when the app then said I'd done 321 floors that day!!!  I live on the ground floor, and spend most of my day parked at my desk at work. The most floors it has ever recorded in a day before is 14!!!

Since then I've been apparently doing over 100 floors on most days. 

I've been looking at the elevations logged for my runs, because I do pretty much the same route. Screenshots attached show elevation records for pre- and post- update logs - funny because I don't remember being in a Submarine! 

I know the altimeter works on pressure etc etc etc but come on, this is silly. 

My issues with my Fitbit may only be small, but they are so often, with little resolution offered. They have still not been able to explain why one run shows two different distances in both the app and the website dashboard, but they did at least thank me for bringing it to their attention. 

Someone at work asked me the other day whether they should upgrade their £20-amazon-purchased-hongkong tracker to a Fitbit.......I diplomatically told them to do some research.  At the moment I think I should have told them to save their hard-earned cash.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hey there @Tonya8102, it's nice to see you here! Thanks for the detailed information and for the screenshots provided. 

In this case, as you may know, there are a couple of things that may be causing your tracker to record extra floors. It's inner altimeter will calculate altitude based on atmospheric pressure. Pressure changes due to things like weather or gusts of wind may record floors. Check more information here.

Now, if the tracker continues to do this everyday;  please perform a restart on it. That should certainly help you out with this.

Hope that helps! 

[Tonya8102]

Hi @MarreFitbit. Thank you for responding but unfortunately your response
is of no help.

1. Yes, weather and wind can have an effect on the altimeter and the
records may be skewed by this, and I understand that. However I do not
agree that the weather conditions can reasonably have caused my Fitbit to
record 300 floors too many in one day, or to now be recording over 100
floors too many every day. Additionally, I do not think it is acceptable
for Fitbit to consider this an acceptable explanation for a discrepancy of
this size. Thirdly, if Fitbit maintain that the weather has caused this,
and that this is acceptable or can reasonably be expected, how come this
has ONLY happened since the firmware update?

2. I do not complain or rant without doing a little research first. I have
read all the other posts about inaccurate floors being recorded, and I have
seen Fitbit's repeated recommendations for the device to be restarted in
order to resolve the issue. I have done this. Twice. Unfortunately, as with
so many other users, this has not resolved the issue.

Thanks

Tonya

[Prof_Singh]

I am experience the same situation! Before January 2020 i was doing only 14 to 20 floors a day. Now i do more than 100!! few days it count 450 floors. These days due covid-19 i am at home and working from home, no way i should get more than 10 floors. I wake up with 5 floors already on my device. I discussed  with fitbit guys, they just know how to reset, they always suggest  me for reset or restart. I did that 100 times still same issue. Now they say we are offering  you 25 % discount for your next purchase. This is not a solution... they should recall this faulty model charge 3. 

Thanks!