Charge 3 won't sync or reconnect to Android or PC

[Xantippi]

I went on vacation for a week and couldn't sync while gone, when I got back, tracker is still counting steps etc, but will not sync to Fitbit app or website. I deleted the device from my account and tried to set it up as a new device, it gets to the screen to add the code, once I put in the code it just sits there with a spinning wheel saying connecting. I've restarted the fitbit and the app and nothing is working. I already deleted the device from the bluetooth settings and started over. Nothing is working. Help, please!!!

[MarreFitbit]

Welcome on board @Xantippi, it's nice to see you around here! While reading your posts I was wondering if you guys were trying to pair your Charge 3 with more than 1 device? So, I think that the Bluetooth may be interfering between your Charge 3 and the mobile phones. So, I'd recommend removing the Charge 3 from the phone's Bluetooth settings. Make sure that the tracker does not appear neither of the phones. Afterwards, please restart your tracker and then try setting it up on one of the phones as long as it it's officially support by the Fitbit app. You can find the list of phones in the article: Which phones and tablets can I use with my Fitbit watch or tracker?

Hope that helps, let me know if you need further assistance! 

[CornFit]

Hi,

I have a question. I am having the same issues - not being able to get my Charge 3 to reconnect to my account/ipad. I had deleted it hoping to fix some issues I was having with it, but it didn't work. I followed the instructions that were posted to restart my charge 3 and I was able to restart it. However, I still cannot get it to reconnect. I was wondering if it possibly has something to do with having the app on two different ipads? My ipad mini stopped working all of a sudden the other day and I needed to access my fitbit account, I needed the information on it for my class assignments (I'm a college student), but for some reason I was not able to do it with my computer. So, I borrowed my mom's ipad and put the app on her's. It worked but it would not show my activity. So, thus, I deleted my charge 3 hoping to reconnect it. Do you have any ideas of what I could do? Is it that only one of the apps is the main administrator that controls everything? I am asking this because I noticed that before all of this took place I could go to the account section, on my ipad, and below (under my list of devices) it showed that I could add another device. Now, when I go to my account (either through my mom's ipad or my computer) it won't show this option. Sorry. I know I'm asking a lot of questions. Thank you for your time and any help you can offer. 

[LizzyFitbit]

Hi @CornFit, welcome to our Fitbit Community! Thanks for your efforts in trying to get your Charge 3 reconnected, as well for using other devices to do the process.

I'll give you a hand regarding your inquiry. First of all, let me clarify that you can have the Fitbit app installed in multiple devices, just make sure the Bluetooth is enable only in the device you'll use to sync. With yours and your mom's iPad, make sure the Fitbit app is updated so it can work correctly in both devices.

Now, please try the following steps to setup your Charge 3 on your mom's iPad:

1. Turn off the Bluetooth in any phone, tablet or computer nearby.

2. Force quit the Fitbit app on her iPad by double pressing the home button and swiping up the app.

3. Reboot her iPad by powering it off and back on.

4. Turn on the Bluetooth only in her iPad.

5. Open the Fitbit app and tap on the account icon at the upper right corner.

6. Tap on "Setup a device" and select your Charge 3 from the list.

7. Follow the onscreen instructions.

Once the Charge 3 is setup, you can log out from your mom's iPad and use your iPad to sync your Charge 3.

I'll be around so let me know the outcome! 😉

[CornFit]

Good afternoon LizzyFitbit!

I'm sorry I got back with you so late. Been very busy with final exams, etc. Okay, great! Thank you so very much for getting back with me! I will definitely try this. I will let you know how things turn out! Thank you again. 

[CornFit]

Hi @LizzyFitbit I just wanted to get back with you about how things went. I did everything you said but my fitbit still didn't sync to my mom's ipad. However, it's okay because classes are now over, so I don't needed to worry with it too much now, but thank you anyway! I deeply appreciate all your help!

- CornFit

[LizzyFitbit]

Hi @CornFit, it's great to hear from you.

Thanks for efforts in trying the suggested steps. I'm glad to hear that your classes are over and hope you're enjoying this break. Even though your Charge 3 wasn't able to sync with your mom's iPad, please give it a try with your iPad, so it can sync and keep your information updated. If you have any difficulties to sync with your iPad, let me know so I can continue helping you.

See you around.

[kendall_decker]

Hi Lizzy, I hope this message finds you well. I recently have been having the same issue and nothing is working. I have followed your instruction step by step as well as countless other attempts. I am very frustrated and am thinking about just getting rid of the charge 3 in total. This device has never failed me but now I am having issues. Please get back to me when you can.

Thank you.