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Charge 3 erases all data when changing clock face

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‎01-14-2020 05:28 - last edited on ‎09-24-2020 19:06 by

‎01-14-2020 05:28 - last edited on ‎09-24-2020 19:06 by

I have noticed that changing the clock face erases all the data for the day. This defeats the object of  monitoring!

 

 

Moderator edit: subject for clarity

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‎01-15-2020 03:52 - last edited on ‎07-04-2025 08:11 by Fitbit Moderator

‎01-15-2020 03:52 - last edited on ‎07-04-2025 08:11 by Fitbit Moderator

Welcome to the Community, @KBrookes.

Changing your tracker's clock face shouldn't erase your information. Can you please tell how are you doing this? Is your tracker syncing properly?.

I hope to hear from you soon. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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