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Charge 3 exercise app keeps unintentionally opening

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‎02-24-2021 05:53 - last edited on ‎02-24-2021 07:22 by Fitbit Moderator

‎02-24-2021 05:53 - last edited on ‎02-24-2021 07:22 by Fitbit Moderator

The exercise keeps opening and starting the exercise. This has been happening a lot within the past month. I have tried rebooting the Fitbit both through the 'Reboot' option in the settings and the USB charger method and the issue still occurs. 

 

 

Moderator edit: subject for clarity

 

 

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3 REPLIES 3

‎02-24-2021 07:22

‎02-24-2021 07:22

Hello @Aviationn, welcome to the community forums! Thank you for the troubleshooting steps you've tried prior to posting! 

 

I suggest you to perform a long restart which is different than the basic restart. For this, please follow the steps below: 

 

  1. Connect the device to the charging cable. 
  2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
  3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
  4. The device turns off.
  5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
  6. Remove the device from the charging cable. The device shuts down.
  7. Important: Plug the device into the charging cable again. 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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‎02-24-2021 08:42

In response to WilsonFitbit

‎02-24-2021 08:42

I have just tried this method of doing a long restart however it does not work. After pressing and holding for 15 seconds all that happens is a smiley face appears and then it goes back to the normal Fitbit clock. I tried doing the long restart method multiple times however there are no vibrations that occur. 

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‎02-25-2021 05:08

In response to Aviationn

‎02-25-2021 05:08

@Aviationn, thank you for trying the suggested troubleshooting steps! 

 

Since the inconvenience has persisted, the best way to get help is to contact our Support Team. You can contact them through chat or over the phone. Click here to get connected. Make sure to explain the situation and mention the troubleshooting steps that you've followed. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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