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Charge 3 failed

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‎05-31-2022 18:50 - last edited on ‎06-02-2022 10:36 by Fitbit Moderator

‎05-31-2022 18:50 - last edited on ‎06-02-2022 10:36 by Fitbit Moderator

Purchased the product for Mother's Day in 2020.  It starts overheating when charging before the one year mark.  I get a new replacement in July of 2021, now this one the screen is distorted and not keeping track.  Company says it is out of warranty cause I purchased it more than 1 year ago, my frustration is that the replacement is only 10 months.  

 

 

Moderator edit: updated subject for clarity and word choice.

 

 

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3 REPLIES 3

‎05-31-2022 18:58

‎05-31-2022 18:58

Sorry @swivels but you can read the warranty information here - click to go there. 

Stepping in the U.S.A. since September 2013. Android 14

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‎06-01-2022 06:39

In response to Odyssey13

‎06-01-2022 06:39

I understand the terms of the warranty but that doesn't mean it isn't bs when a product doesn't even last a year.  The original one lasted me 9 years.

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‎06-02-2022 10:38

In response to swivels

‎06-02-2022 10:38

Welcome to the Fitbit Community, @swivels and thank you for your assistance @Odyssey13. I'm sorry to hear about your Charge 3 trackers.

 

I understand that this can be very frustrating, your feedback and comments are greatly appreciated.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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