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Charge 3 floor count inaccurate

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‎05-16-2020 22:37 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

‎05-16-2020 22:37 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

Bought Charge 3 a few days back. From the first day it has been counting floors which I have not climbed. Till now i have observed it happening during shower, walk, run, doing home chores. Contacted support twice: got recommendation to restart on my side & then system restarted on their side. But the issue persists.

 

Other topics in forum: pointed its an hardware issue

Please recommend a resolution

 

 

Moderator Edit: Clarified subject

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‎09-09-2020 08:35 - last edited on ‎06-30-2025 07:39 by Fitbit Moderator

‎09-09-2020 08:35 - last edited on ‎06-30-2025 07:39 by Fitbit Moderator

It's great to see you around, @haruitk.

I appreciate all the efforts in trying to fix this accuracy issue. Since you already contacted support, I recommend keeping in touch with them. I know they will be glad to help you out and provide you a solution.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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