Charge 3 getting dimmer

[Disappointedsid]

My Charge 3 kept getting dimmer and dimmer and eventually went dark. I called customer service and they tried to work through it then acknowledged that it is a known problem they are trying to work on. Well, when will it get solved? Why can't they provide me with another Fitbit? That did not seem to be an option. This fix could never happen.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you here, @Disappointedsid.

I understand how are you feeling. Regarding your inquiry, while we don't have a timeline for resolution, we will continue to investigate these discrepancies. Your patience and understanding will be much appreciated.

In the meantime, let me know if you need anything else. 🙂

[Disappointedsid]

From what I understand this problem had been going on with many of your customers for quite some time now with no resolution.  Can you replace the product with something that works?

[AlejandraFitbit]

Thanks for getting back, @Disappointedsid.

Regarding your inquiry, there isn't an option to replace since this is an issue in which our team is working. As mentioned previously, you patience will be much appreciate while our team find a solution.

I will see you around.