Charge 3 gray screen

[Kalene38]

• My Fitbit showing gray screen anyone else have this problem I can still see everything but it's all in gray 

Moderator edit: updated subject for clarity

[SunsetRunner]

Try a Restart and do it several times if necessary.

[MarreFitbit · Accepted solution]

Hi there @Kalene38, welcome to the Community Forums. Thanks for the details provided about your Charge 3's screen. 

As my friend @cbwilsha recommended, please restart your Charge 3. If the restart doesn't work, I suggest restarting your Charge 3 using the 15-second method: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

In case that neither of the restarts work, please check in your Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Give this a go and let us know the outcome. 

[Huzzko]

Hi, 

did you find a Fix to your gray screen? Have the same problem. 

[Paulklee]

• I have the same problem. Did everything, 15 second reboot and clock face change. Doesn't work.

[Huzzko]

Me too, nothing works for me too. I am going to talk with the sore tomorrow.  Let's see if they can help. 

[MarreFitbit]

Hi @Paulklee and @Huzzko, welcome on board. Thanks for troubleshooting this situation prior to posting here. 

Check out this thread for our recommendation on how to help with the screen issue.