Charge 3 grey screen

[crewmember]

From the very first when I got my Charge 3 in January 2019 I have had problem after problem. Two other family members have Charge 3 with NO issues, and they are older than mine.

Today, took it off charger and the screen is gray! An obviously common problem that can be found on the forum...but all I am offered on this expensive device is 25% off. 
I should have insisted on replacement on the very first call I made to them when I first got it and it started screwing up. I have made at least 4 calls to tech support with issues...I would say mine is a lemon. WARNING: Insist on replacement at the get go, because it will continue with problem after problem. And no is unusable. 

Moderador edit: updated subject for clarity

[MarreFitbit]

Hello there @crewmember, thanks for stopping by in the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit Charge 3 and our Customer Service.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

As you've mentioned, you've already spoken to our Customer Support Team  who gave the 25% discount option as per our Warranty Policy. This is the best option to help you get back on track with the Fitbit family I'm sure our team will be more than glad to help you further with this. 

While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

Let me know if you have any questions present. 

[crewmember]

Some time ago I purchased a Cuisinart Stick Blender (and yes, this is relevant to the FitBit issues). The cost was pretty much the same at the FitBit, but in designing the Cuisinart product, they used some bad plastic which was easily stripped, rendering it useless. Even though I had my blender for at least two years, they realized that it was a defective product and replaced it. Now, my new Cuisinart blender is better made with a better plastic gear. 

If my issue was a one-off and I was the only one having this gray screen out,  I would understand your replacement policy of one year. BUT, from the number of responses to the issues of the face of the FitBit going to gray lines SUDDENLY, without warning, I would say you have a product with a defect. You should be getting YOUR money back from the company who manufactured the chip in them for the display. Many of these screen failures seem to be happening from ones manufactured near the same time frame? On the other hand, my husband's, my stepdaughter's (all older FitBits than mine) work perfectly. No issues, no calls to tech support that their is frozen (or has a gray screen). jAgain, I request a better solution than 25% off for an expensive product.

[arjian]

I completely agree with you. WAY too many people having the same issues with the Charge 3. Clearly a design flaw somewhere but they apparently don't want to admit that. Need a new tracker...guess who I won't be buying from?