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Charge 3 grey screen

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‎05-26-2020 07:47 - last edited on ‎09-16-2020 19:36 by

‎05-26-2020 07:47 - last edited on ‎09-16-2020 19:36 by

This morning my fitbit charge 3 is showing a thick grey line straight down the screen. The touch screen also doesn't seem to be working properly. I've tried charging, resetting the screen and a long restart, but this hasn't resolved the issue. Can anyone help? 

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‎06-08-2020 19:37

‎06-08-2020 19:37

Welcome to the Fitbit Community @AnnaFairweather.

 

I'm sorry to hear that your Fitbit Charge 3's screen is not working properly. Thank you for trying different troubleshooting steps before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of assistance as soon as possible. Thank you for your patience.

 

If you have any question, please let us know.

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