Charge 3 grey screen

[Nonixskis3]

My screen background has turned grey with many vertical lines, making the clock face difficult to see.  I have tried multiple 15 second resets, but nothing seems to be working. Does anyone else have this problem?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Nonixskis3, welcome to the Community Forums. Thanks for the details provided in your post about the grey background and vertical lines on your Charge 3's screen and for taking the time to fixing it. 

In order for me to better assist you with this, please confirm that you've followed the steps below as described in the help articles:

1. Check in the Fitbit app if your Charge 3 is still syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

I'll be around, keep me posted. 

[Johra2005]

Hi

Thanks for responding. Yes I have tried both of these things and still have a grey screen

Rachel Poole

[MarreFitbit]

Hi there @Johra2005, welcome on board. I appreciate you've taken the time to follow the tips and recommendations I provided in order to fix your Charge 3's screen. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

[Nonixskis3]

Yes, it is still syncing.  Yes I have tried resetting multiple times in accordance with the instructions 

[MarreFitbit]

Hi there @Nonixskis3, thanks for getting back and for the update. I've created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

We hope to get you back on track soon. 

[raedkaer]

Have same, tried also reset etcetc. , still gray and unreadable.

CRAPPY products, number 2 charge product on 2 year, charge 2 with broken display, charge 3 with grey/lined display and broken strap, poor poor quality....In top of that is the the app and web are so different in function and what is possible.

[MarreFitbit]

Hi @raedkaer, welcome on board. I'm sorry to hear that you went through this situation with your Fitbit Charge 2 and Charge 3. I'll be glad to help you.

Please refer to this post for troubleshooting steps. Make sure to check them out and let me know if the issue persists. If such is the case, my best recommendation will be to get in touch directly with our Technical Customer Support department here. I would also contact them on your behalf if necessary, just mention me and I'll move forward with the request.

In regards to the functionality of the Fitbit app and Fitbit.com dashboard, the best place to make your voice heard is the Feature Suggestions board. Please take a moment to visit and give us your feedback. 

If you find that a similar suggestion has already been made by another member of the community, you can vote for their idea and add your comments. We look forward to reading your suggestions. You can learn more about how Fitbit decides what suggestions get released in our FAQs. Thank you so much for your feedback.

[raedkaer]

i cannot find the invoice for that charge 3, but i really dont care, it is SO difficult to use and be sure you are tracking exercise, gps fails offen, cycling cannot be strartet from the app, only from the not logic selection on the charge 3. You have so bad rating everywhere, you do not listen to the customers??