Charge 3 greyed out

[LMTho]

Tried all troubleshooting tricks, sent email still waiting for reply from Fitbit help about 4 weeks now

Moderator edit: format

[DavideFitbit]

Welcome to the Fitbit Community forums @LMTho, I'll be glad to help you with this. 

Thank you for all the information you've provided about the screen of your Charge 3 that is not working properly. 

I've sent your information to the Customer Support team for further assistance with this, but was indeed informed that you already have a case created or that you already got in touch with them. 

Let me know if you have further questions. 

[Mark___]

Thanks for your response.

I was hoping you might be able to provide some help. I have not heard anything back from when I contacted the Customer Support team – at the time they said there was nothing they could do. They did offer a discount which would have only been a few dollars below the Black Friday price. But why would I spend another dime on a device from a company that doesn’t seem to value their customers, sell devices with a basic level of value and quality, or stand behind their products?

As many have identified in the FitBit Community the Charge 3 device and screen seems to have serious problems from the start showing up now in the lifespan. I find it unethical for a company to not admit and address these problems beyond the original warranty period for a faulty device design. When a $150 device doesn’t last for a year under regular use and comes with a small black and white display which is unreadable in normal light and has lines in the display and a display that just stops working form time to time and requires you to change the virtual face to get it to come back on – I feel cheated. Even more so when I’ve read about the extend of the problems others have described on the community site.

In addition to the problems with the Charge 3 the Aria HR I bought my wife has a band that fails in a way that the device can slip off a wrist in less than 1/5 of a second. It has for her on two occasions. The most recent time was fatal and sent the Aria to the bottom of a very deep mountain lake.

At the end of the day there are so many other device that at less than 1/3 of the price that offer the same features with a color and readable display. I can even get an iWatch kids version for around $50. I may even spend more on a device from a company that at least stands behind their devices. Something that FitBit does not seem to do.

Please do let me know if there’s anything you can do to help.

[DavideFitbit]

Thank you for your reply and for sharing your feedback @Mark___, replacement or discounts would be handled directly by the Customer Support team, so in this case I do recommend that you continue the communication with them so they can let you know if there's anything else that can be done. I know it is particularly difficult when the device is no longer covered by the warranty. 

Let me know if you have further questions.