Charge 3 has a black line on the screen

[Beckieh11]

Hey, 

Im wondering if anyone can help me? This is the second fitbit that I've had and both times there has been a black line across the top of the screen, which unfortunately cuts across the time. I have done a hard reset and all the things like changing the clock face and nothing seems to be work.

Has anyone go any other ideas?

[WilsonFitbit]

Hello @Beckieh11. Welcome to the community forums.

Thank you for the detailed information and for the troubleshooting steps you've tried. Since you have followed the recommended tips from this thread and the issue persists, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

In addition, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can provide assistance from there. 

See you around.