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Charge 3 has a black screen

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‎07-23-2020 07:50 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

‎07-23-2020 07:50 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

@LizzyFitbit  - i've checked for updates 3 times now, still says up to date at 1.63.5. Changed the clock face to something else, have tried the restart 20 times now and still nothing. Black screen. Funny, the restart thread you said to try has a bunch of people saying that it doesn't work. So that was helpful. Chalking this up to another failed Fitbit unit. Switching to another company.

 

Moderator Edit: Clarified subject

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‎07-23-2020 16:27

‎07-23-2020 16:27

Hi @bad4x4girl. Welcome to the Community Forums.

 

Thanks for your efforts while troubleshooting your Charge 3 and for confirming that it's updated to the 1.63.5 version. The steps from my post were suggested since they have worked for others, I'm sorry that this wasn't the case with your tracker. I've got in touch with the Support team so they can look into your details and provide you with further assistance via email. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

 

By the way, I’ve moved your post to this new thread so we can keep our forums organized and on-topic.

 

If you have another question, let me know.

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