Charge 3 has a black screen

[ozipin]

So, I bought my charge 3 in January 2020 - it’s about 2,5 years and is working fine, apart from the battery dying a tad bit faster than before. This morning, I tried to adjust the brightness of the screen and my screen just went completely dark. I’ve tried resetting it, plugging it to charge. Nothing. I spent 20mins with customer service, to no avail. As I’ve gotten dependent on the thing (**ahem** it), I’ve ordered a new Versa 2, that I should receive tomorrow. About 20mins ago, as I was showing to my friend that my Fitbit was fried…it was back to normal… Is this something anyone else has experienced? Should I get a refund for the new Fitbit and keep the old one? Or was today just a sign that it’s on its way out?

Moderator Edit: Clarified subject

[Samma_North]

My fit bit went dim for weeks and was barely visible. I changed the clock face and did a normal reset and a long reset. After the long reset I haven’t been able to get the smiley face or any screen whatsoever. On charge or off charge I can get some vibrations but not light of any kind on the screen.

Moderator Edit: Clarified subject

[Okus]

Same with mine 

[Ambroisius]

Same here, except it’s still is blank

[Queeniefess]

Same here

[Queeniefess]

My screen is blank after following all instructions to restore screen. I still get information through the phone app 🥺💕

[LizzyFitbit]

Hi everyone, and welcome to the Community.

@ozipin Thanks for your efforts while contacting our team and troubleshooting your tracker. While I'm glad your Charge 3 turned back on, I understand your concern and my best advice is to get in touch with our Support team one more time so they can evaluate your tracker's behavior. Use this link to get connected with them via chat or phone.

@Samma_North, @Okus, @Ambroisius and @Queeniefess I'm sorry you've had this inconvenience with your Charge 3, and thanks for the steps tried prior to posting. If you have tried changing the clock face, adjusting the screen settings, performing a regular restart, as well as the long restart described here, I'd recommend contacting our Support team. They have specialized tools that will help them to evaluate your options and bring you back on track. They're available via chat and phone, just click here to get connected with them.

[CUTiger]

Fyi- the support team told me no warranty since about 3 yrs old and no issue they could resolve.  Just offered me a discount on a new one.  Sigh!  So, your plan is to have us all waste time on clock changes, resets, support, and then say fork over more $$$ after a short time?!?! Not a goid business plan for long term clients or repeats or referrals. 

[LizzyFitbit]

Hi there, @CUTiger.

Thanks for letting me know about your Charge 3, as well as contacting our Support team. Before anything else, let me explain that the steps shared in this thread and by our team were suggested to troubleshoot your tracker since those have worked for other members. However, I understand where you're coming from and I'm sorry for this inconvenience. Our team constantly works to improve our devices and their performance, and the input we receive from our members is a big part of the process. Your feedback is appreciated and rest assured it won't go unnoticed.

[CUTiger]

It's not just about me.  This is definitely a known issue that is and has been causing my fellow consumers the same problem.  Skirting the issue is not good business.  Wasting customer's time is not good business.  Offering a discount for a known problem without a clear resolution is not good business... in the consumer's mind, it will continue with the next product. 

Find a resolution for all of us.

[LizzyFitbit]

Hi there, @CUTiger.

Thanks for taking the time to share your feedback. This isn't not the type of experience that we want you to have, and I apologize for this inconvenience. As mentioned before, every feedback shared by our members never goes unnoticed as it helps us to evaluate and improve our devices, as well as our services. Please know yours won't be the exception. While I don't have access to your case, if you have any questions about their resolution, my best advice is to get in touch with our Support team so they can provide you with more information.

[CUTiger]

Yeah, right!  I did that, and it was in my original post.  The rep stated that it was off warranty and no known real fix, beyond all the stuff that was posted on here and I had already tried.  He just offered me a discount to get a new one????  Why?  Multiple, like thousands, of others are complaining of the same issue.  This is not isolated to my watch.  Why would I get a new one if Fitbit does not have a fix for thousands of us?

[Jag49]

I had the same experience with no help and offered a discount on another.  Not impressed. 

[CUTiger]

It's sad.  And from a sales standpoint, it is definitely not a recommended business practice, especially in light of social media.  Hope they catch wind and find a real solution!

[Jag49]

Well, I know I won't be getting another.

[namaste37]

Mine also went black today…weird.

[LizzyFitbit]

Hi there, @CUTiger and @Jag49. @namaste37 Welcome to the forums.

@CUTiger and @Jag49 Thanks for the details provided, I'm sorry you've had this experience with your Charge 3. As mentioned before, our team strives to improve our devices and the experience with them, and the input we receive from our members is a big part of the process.

@namaste37 Thanks for joining this thread. Because your post didn't mention, may I know if you've tried the steps suggested in this thread? If you have but the issue persists, let me recommend contacting our Support team so they can investigate and see what can be done to bring you back on track. Please click here to get connected with them via chat or phone.

[ErikaAKC]

I am having the same issue with my Charge 3 screen. I had this same issue with the Charge 1 as well. The screen seems to die just after the 1 year (warranty) mark. I have enjoyed the stats, app, and function of a Fitbit, but if I have to look at the phone to see the time, date, and any other info, why have a tracker on my wrist? I too am over it. A small discount on a pricey watch that only makes it a year is just not worth it. This is the second time out of 2 products that I have been disappointed with this brand. 

[Teemack1]

My Charge 3 is so sim I can barely see it even in the dark. It is still syncing to my phone but almost useless while wearing it during the day.  Is there a way to adjust it?  Or send it to the recycling bin and look for a watch that is more reliable!

[namaste37]

This video helped me solve this problem: 

https://youtu.be/5SNytfArErk

Even if the screen is dark just follow along. Worked for me!

Have a good day!