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Charge 3 has a blank screen

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‎10-10-2020 11:36 - last edited on ‎10-11-2020 11:23 by

‎10-10-2020 11:36 - last edited on ‎10-11-2020 11:23 by

Good Evening, 

My Fitbit has a blank screen and does not respond to troubleshooting problems reset once by changing clock face but next morning went black again.

it is still tracking but cannot access anything using watch. 

 

 

Moderator edit: subject for clarity 

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‎10-11-2020 11:23

‎10-11-2020 11:23

Welcome to the Fitbit Community, @Mellisa71.

 

I am sorry to hear your Charge 3 has a blank screen. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Please confirm if you've tried the following:

 

  1. Restart the device: How do I restart my Fitbit device?
  2. Change a clock face: How do I change the clock face on my Fitbit device?
  3. Long restart:  
  • Connect the device to the charging cable.
  • While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
  • The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
  • The device turns off.
  • The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
  • Remove the device from the charging cable. The device shuts down.
  • Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

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