Charge 3 has a blank screen

[Nevihol]

My charge 3 screen has suddenly gone black

I have plugged into power, it is fully charged and help the button for 15 secs but no change 

Moderator edit: subject for clarity/label  

[Diamond001]

Mine, too. Spent an hour on a chat with a tech. Did everything he suggested. Still blank screen. Fitbit app shows charge at 100%. He said because I don’t see green lights on the back, my Fitbit is not charging yet when I push the side button, it vibrates, but still no screen.  He offered me a 35% discount on the purchase of a new one. I ordered another kind from Walmart for $35.  Oh, by the way, I kept it plugged in and now I’m back to the diamond pattern with 001 beneath it

[WilsonFitbit]

Hello @Nevihol, @Diamond001 . Welcome to the community forums. 

@Nevihol Thank you for the information and for the troubleshooting steps you've followed. At this time, I've noticed that you tried to contact our Support Team, but your chat got disconnected while they were providing information. In this case, since the inconvenience has persisted, my best recommendation is that you please contact them one more time and they will be glad to continue assisting you. 

If you have any inconvenience to contact them through chat, you can contact them over the phone, but take into consideration that phone wait times have been a little bit longer. Click here to get connected. 

@Diamond001 I also appreciate your help in following the suggested troubleshooting steps by our Support Team. I was able to see that after they exhausted all troubleshooting steps, they proceeded to review the warranty status of your Charge 3 and they determined that it is no longer under warranty.

Please note that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty.

On a side note, I'd like to let you know that the feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. Also, if you have additional questions or inquiries about the outcome of your case, I recommend replying back to them.

See you around. 

[Mammamia1]

I have the same issue.  I've charged it, and the fit bit vibrates on my wrist, but nothing!  This device should last longer than 18 months.

[Nevihol]

Thank you for your reply
Still no joy for me, green light is on, still a black face.
I will try leaving it plugged in
It’s syncing with phone as steps are visible so perhaps I need to speak to a technician

Sent from my iPhone

[WilsonFitbit]

Hello @Mammamia1. Welcome to the community forums. @Nevihol Thank you for your reply. 

@Mammamia1 Thank you for the information and for your feedback. If the tips suggested in this thread don't help, my best recommendation is that you please contact our Support Team for further assistance. As mentioned on a post above, you can contact them through chat or over the phone, but take into consideration that phone wait times have been a little bit longer. Click here to get connected. 

@Nevihol I also appreciate the additional details you provided. I was able to see that you were able to get in touch with our Support Team and they have provided information and assistance. If you still have additional questions or inquiries, I recommend replying back to your case and they will be more than glad to continue assisting you. 

See you around.