Charge 3 has a vanishing screen

[Keddleman]

I’ve had my Charge 3 for a little bit. Worked great for a few months, then screen display became to vanish, pixelate. I was frustrated having issues with an earlier model fitbit as well. 
I’ve tried the restart/reboot options but that didn’t work. Since screen is black I can’t swipe to change clock face.

is there a recall on this device?

i would like to use my Fitbit again. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Keddleman.

Thanks for trying to resolve the display issue you’ve had with your Fitbit Charge 3 before getting in touch with us.

In addition to the regular restart you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

The clock face can be changed from the Fitbit app by doing the following:

• From the Today tab in the Fitbit app, tap your profile picture > Charge 3 tile.
• Tap Clock Faces.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Install to add the clock face to Charge 3.

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[KatR77]

I have a similar problem and have tried all the variety of suggestions. Can’t help but feel this is inbuilt obsolescence, which feels punchy on a 2 year old device. 

[EdsonFitbit]

Welcome to the Fitbit Community, @KatR77.

I’m sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the time you spent trying to get them resolved.

If you haven't done so, please get in touch with Customer Support to get further assistance. You can chat with them online or give them a call. Please click here to get connected.

Have a nice day.

[KatR77]

Thanks, but as I’m out of warranty and given the experience of others, there’s little you will do. It’s now not syncing all the time and not charging properly. Really poor experience of this tech and such a disappointment as when it worked it was really good, but I’d be reluctant to buy Fitbit again. 

[EdsonFitbit]

Thank you for your response, @KatR77.

I'm sorry to hear that you feel that way.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

Have a nice day.