Charge 3 has black lines

[anitaalexandra2]

I have a Charge 3 and suddenly I have these black lines all over my screen.
I restarted the watch and also changed my clock face, nothing helped.
Could someone help me? 

[EdsonFitbit]

Welcome to the Fitbit Community @anitaalexandra2.

Thank you for the information provided and for trying to resolve the issue before contacting us.

In addition to the regular restart and changing the clock face, please perform a long restart by following these steps:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If you have any question, please let us know.

[anitaalexandra2]

Hi,

I did that and it's the same😔

[Kazzjazz]

My charge 3 is doing exactly the same thing tried changing clock face plugging in for long restart that made it worse.  Please advise

[EdsonFitbit]

Welcome to the Fitbit Community @Kazzjazz.

Thanks for the update @anitaalexandra2.

@Kazzjazz @anitaalexandra2, to evaluate this situation, I created a case with Customer Support for each one of you. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

See you around.