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Charge 3 has constant red light and a line on screen

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‎06-25-2020 13:28 - last edited on ‎09-16-2020 09:27 by Fitbit Moderator

‎06-25-2020 13:28 - last edited on ‎09-16-2020 09:27 by Fitbit Moderator

I have experienced red light constantly on, tried to fix it, but cannot. Moreover there is a line appearing on the screen too. 

 

 

Moderator edit: subject for clarity

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‎07-03-2020 19:51

‎07-03-2020 19:51

Welcome to the Fitbit Community, @Merzia.

 

I appreciate your participation in the Forums and sharing that your device has a constant red light and a line on the screen. I am glad to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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