Charge 3 has grey and white lines on screen

[Paulab37]

My Charge 3 has started showing white and grey vertical lines on the screen. I've followed other peoples advices and changed the clock face, a short restart, long restart, deleted from app and re-sync and nothing has worked. I love using my Fitbit and it's used daily! So upset that this has happened and I can't fix it.

Can someone advise me as what to do next please.

Paula

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Rainyday74. Thank you for your replies, @lrich524 @BeccaDee2.

@lrich524 thank you for your input and efforts to help. 

@BeccaDee2 I appreciate your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@Rainyday74 Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I totally understand how you are feeling and I am here to help. I recommend doing the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?
3. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Keep me posted on the outcome. I'll be around if you have any additional questions.

[Yuk_Pang]

I have same issue too. Tried short, long restart and changing clock face. But issue still exists. Even not able to contact Fitbit support.

[SunsetRunner]

Hi yes, the same thing has been happening to my Fitbit as well. I've tried everything and it is still the same

[CatL13]

Same issue here - started yesterday.  I have tried all the suggestions here but no luck so far.  Lines are still there and the screen is unresponsive at times - will swipe vertically but not horizontally.  Only bought my fitbit in October.   Hope it gets fixed for everyone.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Yuk_Pang @SunsetRunner @CatL13. 

Thank you for joining the thread and sharing that you're experiencing the same issue with your devices. I appreciate your troubleshooting efforts.

@Yuk_Pang @CatL13 Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

@SunsetRunner I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[JRS90]

me too.  

Moderator edit: format

[LiliyaFitbit]

Welcome to the Fitbit Community, @JRS90.

Thank you for joining the thread. I understand that you're experiencing the same issue with your device and would like to confirm if you've tried the troubleshooting instructions from this post?

Looking forward to your response. 

[JRS90]

Yes. I have rebooted from the watch and when the charger is on. No
improvement.

[LiliyaFitbit]

Hi @JRS90, thank you for your reply. 

Thank you for your troubleshooting efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox. 

Let me know if you have any questions.

[oranian24]

Mine did this to me this morning as well. I’ve tried restarting, changing the clock face, deleting from the app and re-syncing multiple times in the hope of sorting it out on my own. Sadly, it hasn’t fixed it. Could use some help. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @oranian24.

Thank you for joining the thread and sharing that you're experiencing the same issue with your tracker. I am sorry that you are going through this situation, thank you for your efforts to resolve this. I've shared your case with our Support team and they will continue assisting you on this matter. Please keep an eye on your inbox for further instructions.

I'll be around if you have any questions. 

[KAWJ]

Well now the grey and white lines have disappeared. My screen is black. I can’t scroll. It is keeping track of my steps. My replacement is on back order. The best Fitbit could do was offer a discount but not on the upgraded Charge 4. ☹️

[Pinakipatel]

How to clear this issue