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Charge 3 has lines across screen

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‎10-16-2020 11:17 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

‎10-16-2020 11:17 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

My charge 3 has been developing lines across the screen recently, there seems to be a new line every day! I have tried changing the clock face, rebooting the watch & doing the long restart and nothing is working! Seen this is a common occurrence with the Fitbit charge 3 watches and I’m not impressed as I’ve only just went over my warranty for it! 

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‎10-16-2020 14:32 - edited ‎10-11-2023 03:13

‎10-16-2020 14:32 - edited ‎10-11-2023 03:13

Hi there @abkeith, welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen has developed lines, I understand how you must be feeling. Thanks for already trying to fix the screen prior to posting here. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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