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Charge 3 has lines on the display

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‎07-13-2021 11:48 - last edited on ‎07-13-2021 16:57 by Fitbit Moderator

‎07-13-2021 11:48 - last edited on ‎07-13-2021 16:57 by Fitbit Moderator

I have many horizontal lines on my screen.  I’ve tried restarting it and changing clock face but nothing helps.  Any added suggestions?

 

 

 

Moderator edit: subject for clarity

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‎07-13-2021 17:01

‎07-13-2021 17:01

Hello @Natter813. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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