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Charge 3 has stopped charging

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‎07-26-2020 10:15 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

‎07-26-2020 10:15 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

When I connect it to the charger it vibrates but then nothing happens. I have tried two different charging units. It was flat so left it for two hours but there is still no charge. When I hold the side button down it vibrates but does not restart. I tried all the troubleshoot recommended. 

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‎07-27-2020 19:35

‎07-27-2020 19:35

Welcome to the Fitbit Community, @L1bby-uk.

 

I am sorry to hear your Charge 3 has stopped charging. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

 

I'll be around if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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