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Charge 3 screen half blank

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‎07-27-2020 09:52 - last edited on ‎09-15-2020 13:09 by Fitbit Moderator

‎07-27-2020 09:52 - last edited on ‎09-15-2020 13:09 by Fitbit Moderator

Good evening. 
My charge 3 is showing only half the screen. I’ve checked the brightness, changed the clock face and processed a long reset and nothing has worked. Please can you help me. Thank you. 

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‎07-28-2020 19:32

‎07-28-2020 19:32

Welcome to the Fitbit Community @Susanmcb.

 

I'm sorry to hear that you have experienced difficulties with the display of your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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