Charge 3 has white lines down the screen

[Hatorboa]

Hi there,

My Charge 3 is 14 months old and all of a sudden it has multiple white vertical lines going down the screen. This has not been an issue until yesterday.

I have searched the boards and tried the following, a few times:

-Plugged it in and restarted until I saw the smiley face

-Rebooted it via the settings menu on the device

-Changed the clock face

Can you please help? I love my Fitbit and don't want to buy another one. It really sucks this is happening just 2 months after the warranty is over. 

Moderator edit: subject for clarity

[lukmanovr]

I have the same issue. One white line that doesn't go away. 

Watch is 1 year old and it's a first time that I have such or any issue. 

Any solutions?

[WilsonFitbit]

Hello @Hatorboa, @lukmanovr, welcome to the community forums! Thank you for the troubleshooting steps you've followed prior to posting! 

For suggestions and tips, I recommend visiting the following thread for screen inconveniences. 

See you around. 

[Hatorboa]

I have already tried what that thread suggests. 😞

However, the thread does have give the contact info for customer support, which I didn't know about, so I guess I will try them next.

Thank you!

[WilsonFitbit]

@Hatorboa, thank you for your reply! 

It's been a pleasure! Yes, you can contact our Support Team for further assistance. 😊

Have a nice day!